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Open Travel Exchange provides online travel services through its own websites and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.PRIVACY
When you make a reservation, you'll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
When you visit our website, even if you don't make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We might also calculate and process data related to the type of apps installed on a mobile device, such as the name of the app, an app description and the category it belongs to. None of this information alone will be able to tell us who you are, but it can still considered to be "personal" information.
Why does Open Travel Exchange collect, use and share your personal details?
Reservations: First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
Customer service: We provide international customer service 24/7. Sharing your details with our global customer service allows for a quick response when you need us – including helping you find an appropriate accommodation and any questions you might have about your reservation.
Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily, manage your personal settings, and review accommodations that you previously searched.
Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travelers choose a place to stay that suits them best.
Marketing activities: We also use your information for marketing activities, as permitted by law. For example: When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time. Based on the information you share with us, individualized offers may be shown to you on the Open Travel Exchange website, in mobile apps or on third-party websites, including social media sites.
Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you haven't finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Open Travel Exchange.
We may also send you other material related to your reservation, such as how to contact Open Travel Exchange if you need assistance while you're away, or a summary of previous reservations you made using Open Travel Exchange.
Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.
How does Open Travel Exchange use social media?
We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the Open Travel Exchange website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Open Travel Exchange uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Open Travel Exchange. When you register with a social media app, you'll be told which information will be shared with Open Travel Exchange.
We may also enable you to sign in to Open Travel Exchange services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does Open Travel Exchange share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.
Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the accommodation you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
Our business partners: We work with partner websites around the world to distribute the accommodations listed on our website. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
How does Open Travel Exchange use guest reviews?
After your stay at any accommodation booked through us, you'll be invited to submit a guest review. If you don’t want your name to show with your review, it can be displayed anonymously. By completing a guest review, you're agreeing that it can be displayed (as further described in our Terms and Conditions on, for example, the relevant property information page on our websites, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travelers about the quality and services of the property you stayed in.
What security procedures does Open Travel Exchange put in place to safeguard your personal information?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 48 hours after your arrival date. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.
The services offered by Open Travel Exchange are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it.
How can you control the personal information you have given to Open Travel Exchange?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at firstname.lastname@example.org. Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data. If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to email@example.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Open Travel Exchange website and choosing to remove your account.
If you have any suggestions or comments about this privacy notice, please send an email to firstname.lastname@example.org.